LNX Solutions (Pty) Ltd ("LNX Solutions", "we", "our", or "us") is committed to protecting the privacy of all persons whose personal information we process. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African legislation, including the Promotion of Access to Information Act, 2 of 2000 ("PAIA").

By engaging with LNX Solutions, visiting our website, or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Definitions under POPIA

"Personal Information" means any information relating to an identifiable, living natural person or, where applicable, an identifiable juristic person.
"Processing" means any operation concerning personal information, including collection, storage, use, dissemination, modification, or destruction.
"Responsible Party" means LNX Solutions, who determines the purpose and means of processing personal information.
"Operator" means a third party that processes personal information on behalf of LNX Solutions.

2. Information We Collect

We may process the following categories of personal information:

Identity and Contact Details: Names, email addresses, phone numbers, identification numbers, and billing details.
Service Information: Account details, connectivity usage, hosting or IoT project data, and event-related technical information.
Technical Data: IP addresses, devices, browser types, network logs, and related metadata.
Communications: Records of correspondence with us via email, phone, or support channels.

3. Purpose of Processing

We process personal information only for lawful and legitimate purposes, including to:

Provide, maintain, and improve our connectivity, hosting, IoT, and event services.
Perform account administration, billing, and customer support.
Monitor, secure, and maintain our networks and infrastructure.
Comply with legal, regulatory, and contractual obligations.
Communicate service updates, operational notices, and—where consent is given—marketing material.
Customise solutions for client projects.

4. Legal Basis for Processing

Processing is carried out on one or more of the following lawful bases under POPIA:

With your consent.
To perform under a contract with you.
To comply with a legal obligation.
To pursue our legitimate business interests, balanced against your rights.

5. Sharing and Disclosure

We will not sell or share personal information except in accordance with this Privacy Policy. Information may be shared with:

Operators / Service Providers: Trusted third parties providing billing, hosting, logistics, technical, or security support.
Regulators or Legal Authorities: Where disclosure is required by law, regulation, or court order.
Business Transactions: In the event of a merger, acquisition, or restructuring of LNX Solutions.
Project Partners: Where necessary for joint services (e.g., IoT deployments, cloud hosting, event connectivity).

Operators are contractually bound to process personal information only on our instructions and in compliance with POPIA.

6. Data Security

We implement appropriate, reasonable technical and organisational measures to secure personal information and prevent unauthorised access, loss, misuse, or disclosure.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal or contractual obligations, or resolve disputes.

8. Your Rights under POPIA

You have the right to:

Be informed about how your personal information is collected and used.
Request access to your personal information.
Request correction, updating, or deletion of personal information, subject to legal or contractual restrictions.
Object to the processing of personal information under certain circumstances.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator (inforeg@justice.gov.za).

To exercise these rights, please contact us at legal@lnx-solutions.com.

9. Cookies and Tracking

Our websites may use cookies and tracking tools to enhance user experience, analyse site traffic, and support marketing. You may disable cookies in your browser, but certain features may not function correctly.

10. Cross-Border Transfers

Where personal information is transferred outside South Africa (e.g., to international hosting or transit providers), we ensure that appropriate safeguards are in place, in line with Section 72 of POPIA.

11. Third-Party Links

Our website or services may contain links to third-party websites. LNX Solutions is not responsible for the privacy practices of these websites.

12. PAIA Manual

In terms of Section 51 of the Promotion of Access to Information Act ("PAIA"), LNX Solutions has prepared and published a PAIA Manual, which sets out:

The structure and functions of LNX Solutions.
The categories of information we hold.
How requests for access to records can be made.
The contact details of the Information Officer.

The PAIA Manual is available on request from legal@lnx-solutions.com and is published on our website for public access.

13. Updates to This Policy

We may update this Privacy Policy from time to time to remain compliant with legislation or operational changes. Updated versions will be published on our website with a revised "Effective Date."

14. Contact Us

For questions, concerns, or to exercise your rights under POPIA and PAIA, please contact:

LNX Solutions (Pty) Ltd

Email: legal@lnx-solutions.com

Website: www.lnx-solutions.com